In
this exciting and dynamic course, you will get an introduction to the
lifecycle of managing IT services to deliver to business expectations.
Using an engaging case study, you'll learn the core disciplines of ITIL
best practices. Upon completing this course, you'll be well positioned
to successfully complete the associated ITIL exam required for entry
into the future ITIL intermediate-level training courses.
ITIL covers five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
These disciplines represent a service lifecycle framework that
further enhances alignment to the business while demonstrating business
value and ROI and enabling IT to solve specific operational needs.
This
course includes handouts and references useful after the class, as well
as practice sessions, quizzes, exam strategies, and test-taking tips.
The one-hour ITIL Foundation exam will be offered on the last day of
class at 3:30 PM.
More than 18,000 students have taken our ITIL
Foundation training. We're so confident you'll pass the ITIL Foundation
exam, we guarantee your success or your money back. Visit
www.globalknowledge.ca/itilguarantee for details.
Did You Know?
This
class is available in our Virtual Classroom -- live online training
that combines premium skills development technologies and expert
instructors, content, and exercises to ensure superior training,
regardless of your location.
What You'll Learn
- Key concepts of ITIL
- Important principles for improving IT operations
- Vital processes and functions
- Practical guidance for applying ITIL to everyday IT situations
- How to align with business, control costs, and improve IT service quality
- Strategies to balance IT resources
Who Needs to Attend
Anyone seeking ITIL Foundation
certification and everyone interested in aligning IT with business,
controlling or reducing IT costs, improving IT service quality, and
balancing IT resources in the most effective manner. All IT
professionals, IT project managers, IT managers, IT project or team
members, coordinators, network operators, business process analysts, IT
architects, consultants, systems integrators, help desk managers and
staff, planners, managed service providers, outsourcers, application
developers, and other IT-related positions.